Y Suites on Gibbons

New Cancellation Updated on 12 July 2024

• implement a more flexible free cancellation policy, as long as students inform us 7 days prior to the lease starts, we can cancel and refund, apply for the bookings with start date before the end of August. September bookings, we will handle case by case. 

No Offer No Pay

If before or within 7 days of commencement of lease agreement:

• you received confirmation that you are not accepted from any institution in the city

of the property booked (Y Suites on A’Beckett(MEL), Gibbons(SYD), Regent(SYD)

and Moore(CBR)) and

• within 24 hours of receiving university’s non-acceptance confirmation, you are

required to send a written email requesting for cancellation to us with the following information:

1. Reservation Number & Property booked:

a. Y Suites on A’Beckett, Gibbons, Regent and Moore

2. Proof of rejection letter/confirmation from institution under the relevant cities

No Visa No Pay

If before or within 7 days of commencement of lease agreement:

• You are refused a visa to study in Australia by Department of Home Affairs (DHA)

and

• within 24 hours of receiving DHA refusal, you are required to send a written email

requesting for cancellation to us with the following

information:

1. Reservation Number & Property booked:

a. Y Suites on A’Beckett, Gibbons, Regent and Moore

2. Proof of DHA refusal letter/confirmation.

If before or within 7 days of commencement of lease agreement:

• Your Visa is still on Pending/Processing stage, you are required to send a written

email requesting for cancellation to us with the following

information:

1. Reservation Number & Property booked:

a. Y Suites on A’Beckett, Gibbons, Regent and Moore

2. Proof of Pending/Processing stage screenshot from DHA website.

Terms & Conditions:

• After all the information is well-received and verified, you will then be formally

advised that your lease agreement cancelled without penalty and will be guided

on refund process.

• Ifthis information is received afterthe specified timeframe, you will not be eligible

for the refund policy and will follow our Standard Cancellation Policy.

• This policy is only applicable to our Melbourne, Sydney and Canberra properties.