Livensa Living Barcelona

1.- Cancellation prior to the start date of the Agreement:

You may request the cancellation of your contract before the star date, in the following cases:

I.- Withdrawal: If you request the cancellation within a maximum of 14 days from the date of signing the Contract and, in any case, before the start date of your Contract. If the period between the date of signature and the start date of the contract is less than 14 days, the withdrawal will only be valid for the days remaining from the date of signature to the start date of the contract.

To request it, you can fill in Annex II of the contract, or any other form, as an unequivocal statement of your desire to withdraw from the Contract, accompanied by a copy of your national identity card or passport and send it by e-mail to cancel@livensaliving.com.

II.- You were not admitted to the university/educational institution in the province for which you made the booking. In this case, you must provide proof of enrolment in a different province.

III.- Your visa application, for the period corresponding to your booking, has been refused by the Spanish/Portuguese authorities. The visa refusal document will be requested as proof.

In all the above cases, the amounts already paid will be refunded provided the conditions indicated are met.

It will be understood that the cancellation has been communicated when the communication has been sent before 23:59h on the day of reference. Any email or notification sent after that time shall be deemed to have been communicated on the following day.

In case you are not in any of the above situations, but you want to cancel your contract before the start date, you can also apply if:

IV.- You find a person as a replacement, under the same conditions and type of contract, until at least the End Date of the Agreement.

In this case, the person replacing you shall not have signed a contract with us during the previous academic year, nor be in the process of negotiating or signing a contract for the current academic year. In addition, this person must be a student, researcher or belong to the academic world, and be of the same sex as you in the case of having a bed in a shared room. To request the cancellation of the contract, you will have to inform us in writing, by sending an e-mail to the address of your accommodation indicated in the contract, and follow the procedure indicated for that case.

V.- If with respect to the Agreed Period, you pay 50% of the Housing Fee as compensation for the damage caused.

In any case, the penalty shall not be less than one (1) month nor more than three (3) months of the Housing Fee that was contracted.

2.- Cancellation from the start date of the Agreement, and prior to the completion of the agreed period:

Once your contract has started, you may also request cancellation if:

• You find a person to replace you, on the same terms and under the same type of contract until at least the End Date of the contract. The person who replaces you will have to meet the requirements set forth in Section 1 (IV).
• You may request the unilateral cancellation of the Agreement, before the expiry of the agreed period, if with respect to the time required to complete the Agreed Period, you pay 50% of the remaining amount of the Agreement, considering that:

The penalty in this case shall not be less than one (1) month nor more than three (3) months of the Housing Fee. Furthermore,

• You will have to pay in full the month which you leave the Residence, and
• The penalty will be calculated considering the period remaining to complete the Agreement (End Date), excluding the month in which you leave the Residence.

To manage all these situations once the contract has started, you must send a cancellation request to the email address of the building where you are.

You can find this email address in the Particular Conditions of your agreement.

All bookings are subject to availability. Livensa reserves the right to reject a booking at any time, cancel it or not accept it, in the event that the payment information provided is not valid or if the security systems indicate that the reservation is anomalous or there is a risk that it is fraudulent.