Onyx

Cancellations

We operate a 72 hour “cooling off” period up to the 31st July so if your circumstances change

you can cancel your booking subject to you having not moved into the property yet.

To cancel your booking you need to email the Residents’ Team within 72 hours of signing

your Tenancy Agreement. You will then be refunded your advance rent contribution

payment.

From the 1st August the “cooling off” period is reduced to 24 hours. Once the “Cooling Off”

period has expired, you can cancel your booking if:

• You do not have a visa to enter the UK

• You have not acquired the grades to be offered a place at the chosen university

• You have failed to achieve the grades to continue your study at university

In these circumstances, you can cancel your booking prior to the tenancy start date by

providing evidence to the General Manager within 72 hours of being notified. Please send

your UCAS notification/ Visa refusal documentation to the General Manager within 72 hours

of receiving it.

There are no other circumstances when we will accept a request for a cancellation either

before or during the tenancy.

It may be possible with the Landlord’s agreement to transfer your obligations to someone

else who is eligible to live at the property. There is no obligation on our part to find you a

replacement tenant. You can advertise your accommodation or undertake your own search

for a replacement tenant. If you find a replacement tenant we will need to do some basic

checks to confirm their eligibility to take over the tenancy.

Before we will accept a new tenant your account and all obligations need to be up to date

and any rent due up to the changeover will need to be paid.

Once the new person has signed the tenancy agreement and made the first rent payment

they will take responsibility for future rent payments and all other obligations as stated in the

agreement.