Kaplan Living Bournemouth

If you are a student (“you”) and you have signed or accepted a contract for accommodation with Kaplan (“us”, “we”, “our”), this policy applies to you. Throughout this policy, the accommodation contract shall be referred to as the “Accommodation Agreement”.  

This policy details what happens when you or we wish to cancel the Accommodation Agreement.  

Please note that there are different sections of this policy that apply to you, depending on whether you are studying with Kaplan:  

If you are studying at a Kaplan Pathways College, sections 1 and 2 of this policy apply to you; and 

If you are not studying at a Kaplan Pathways College, sections 1 and 3 of this policy apply to you.  

If you are unsure as to which sections of the policy apply to you, please contact us at: pathways.accommodation@kaplan.com and we will be able to help.  

Please note that there may be additional cancellation terms that apply to you:  

If you are studying at a Kaplan Pathways College (excluding students of the University of York International Pathways College), there are additional cancellation terms in the general terms and conditions that were sent to you at offer stage; or  

If you are studying at the University of York International Pathways College, there are additional cancellation terms in the general terms and conditions that were sent to you at offer stage.  

If those additional cancellation terms in any way conflict with the terms detailed in this policy, the terms in this policy shall prevail.  

This policy also covers: 

what happens if you want to cancel any extra services in relation to your accommodation. Please see section 4 for these details; and  

what you should do if you have a complaint in relation to how we may have dealt with the cancellation of your accommodation or extra services. Please see section 5 for these details.  

This policy should be considered fully incorporated into your Accommodation Agreement.  

Section 1 – applicable to all students 

If you wish to cancel your Accommodation Agreement, the following terms apply to all students: 

(a) Written notice 

You must give us written notice that you wish to cancel your Accommodation Agreement. This can be done:  

by post – to the Kaplan address stated in your Accommodation Agreement;  

by email – to the Kaplan email address stated in your Accommodation Agreement. 

The written notice should include:  

the reason that you wish to cancel your Accommodation Agreement;  

the date on which you wish to cancel your Accommodation Agreement (i.e. the date you would like to move out); and  

the address of where you are planning to stay after you have moved out of your Kaplan accommodation. 

Please note that regardless of the reasoning behind why you wish to cancel your Accommodation Agreement, you must always notify us of your wish to cancel using the methods above.  

Please note that if you are cancelling your Accommodation Agreement on medical grounds, you should note the additional requirements to submit a qualified medical practitioner’s letter at section 1, point (h) below.  

(b) Accommodation Cancellation Fee – YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS SECTION OF THE POLICY 

When you cancel your Accommodation Agreement, you:  

remain liable for all fees due under it. Most importantly, this includes the entirety of your licence fee. Unless you fall into an exception mentioned elsewhere in this policy, you remain liable for all fees until a Suitable Alternative Student signs or accepts an Accommodation Agreement with us (please see section 1, point (c) below for more details concerning “Suitable Alternative Students”); AND  

must pay an “Accommodation Cancellation Fee” (defined below).  

The Accommodation Cancellation Fee is intended to cover the cost of room preparation and cleaning for the arrival of a new student and the administration involved in ending your Accommodation Agreement early.  

The amount of the Accommodation Cancellation Fee will depend on the date on which we receive written notice (in accordance with section 1, point (a) above) that you wish to cancel your Accommodation Agreement. If we receive the written notice:  

BEFORE the start date of your Accommodation Agreement, the payable Accommodation Cancellation Fee will be £750;  

• ON or AFTER the start date of your Accommodation Agreement, the payable Accommodation Cancellation Fee will be £250.  
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• When your accommodation has been re-let to a suitable replacement tenant we will release you from your tenancy agreement upon payment of a £250 cancellation fee. This will be deducted from your final instalment or can be paid by debit / credit card at reception. This fee is for room preparation and administration fees.
• Once we have accepted the replacement student, you must have booked and attended a final inspection of your room and flat before returning the room key to the residence office and confirming your contact details on departure. If no replacement tenant is found for your room, you will remain liable for all amounts due under your tenancy agreement until your tenancy end date.
• You can submit an appeal to be released from the contract earlier than the fixed end date by submitting a request to the Residence Manager along with supporting evidence. The Residence Manager will review your request and make consideration of your circumstances. Once the Residence Manager has reached their decision, both you and your guarantor will be notified in writing.

Special conditions

Kaplan Living may consider a cancellation of your tenancy on medical grounds if:

1. You noted on your accommodation application that you are suffering from a medical condition for which you were receiving treatment, or which was diagnosed before the start of your tenancy agreement; and
2. You produce a certificate from a recognised medical practitioner stating the medical reason why you are unable to continue to live in your accommodation.
3. You have shown due consideration and notified the Residence Manager of any concerns as soon as they arose.

You must make your request in writing (by post or email) that you wish to end your tenancy agreement. If Kaplan Living accepts the request for the cancellation of your tenancy, you will be given a release date. You will be liable for rent until this date. Failure to return all keys, fobs or key-cards may incur further rental charges.