Bridge Street Exchange

Cancellations If you cancel your booking prior to being provided with your Occupation Contract / Written Statement, your Advance Rent contribution will be returned. Once your Occupation Contract / Written Statement has been provided, we operate a 72 hour “cooling off” period up to the 31 July 2023 so if your circumstances change you can cancel your booking subject to you having not moved into the property yet. To cancel your booking please email the Residents’ Team within 72 hours of receiving your ‘Occupation Contract Executed’ email. You will then be refunded your advance rent contribution payment. NB. This may take up to 10 working days to reach your account. From the 01 August 2023 the “cooling off” period is reduced to 24 hours. Once the “Cooling Off” period has expired, you can cancel your contract prior to the start date if: You do not have a visa to enter the UK You have not acquired the grades to be offered a place at the chosen university You have failed to achieve the grades to continue your study at university In these circumstances, please provide evidence (UCAS notification/ Visa refusal documentation) to the Residents’ Team within 72 hours of being notified. There are no other circumstances under which we will accept a request for a cancellation either before or during the contract. It may be possible with the Landlord’s agreement to transfer your obligations to someone else who is eligible to live at the property. There is no obligation on our part to find a replacement contract holder. You can advertise your accommodation or undertake your own search for a replacement contract holder. If you find a replacement, we will need to do some basic checks to confirm their eligibility to take over the contract. Before we will accept a new tenant your account and all obligations need to be up to date and any rent due up to the changeover will need to be paid. Once the new person has signed the Occupation Contract and made the first rent payment they will take responsibility for future rent payments and all other obligations as stated in the contract. Until this has happened you will remain responsible for the payment of rent until the end of the contract.