Snow Island

Student Castle Cancellation Policy (England) Once you have paid your holding deposit and you have been allocated a room, then should you decide to cancel then the holding deposit is non refundable. If you have paid the holding deposit and signed the licence agreement then you will be held to the terms of the licence until a replacement licensee is found. If you rebook a room for a subsequent year and your deposit is carried forward, and then you decide to cancel this booking then the deposit will be withheld.