College Mews

If you wish to cancel your booking with Project Student you may do so by sending an email directly to the Project Student team at hello@projectstudent.co.uk within 14 days of signing your Tenancy Agreement. If you decide to cancel your accommodation booking within these 14 days, you will receive a full refund of your deposit and will be able to cancel your Tenancy Agreement. The 14 days after you have signed your Tenancy Agreement is the ‘14 day cooling off period.’ 

Please see below further information regarding any cancellations:

FOR BOOKINGS MADE PRIOR TO 1ST JUNE 2025

If you sign your Tenancy Agreement prior to 1st June 2025 and you have not collected the keys to your room, you may cancel your tenancy with no penalty up until 1st June 2025 by emailing the Head Office team at hello@projectstudent.co.uk. The notice must be sent to this email and not given verbally over the phone or in person. We will confirm receipt of your written notice, cancel your tenancy and refund your deposit of £250.00 together with any other payments of rent you may have made to Project Student. Please note your £250.00 deposit can take up to 14 days to be returned into your nominated bank account.

FOR BOOKINGS MADE ON OR AFTER 1ST JUNE 2025

If you sign your Tenancy Agreement on or after 1st June 2025 and you have not collected the keys to your Room, you may cancel your tenancy with no penalty within the period of 14 (fourteen) days from the date on which you sign your Tenancy Agreement (the ‘14 day cooling off period’) by emailing the Head Office team at hello@projectstudent.co.uk. The notice must be sent to this email and not given verbally over the phone or in person. We will confirm receipt of your written notice, cancel your tenancy and refund your deposit of £250.00 together with any other payments of rent you may have made to Project Student. Please note your £250.00 deposit can take up to 14 days to be returned into your nominated bank account.

FOR BOOKINGS MADE ON OR AFTER 1ST AUGUST 2025

If you sign your Tenancy Agreement on or after 1st August 2025 and you have not collected the keys to your Room, you may cancel your tenancy with no penalty within the period of 3 (three) days of the date on which you sign your Tenancy Agreement (the ‘3 day cooling off period’) by emailing the Head Office team at hello@projectstudent.co.uk. The notice must be sent to this email and not given verbally over the phone or in person. We will confirm receipt of your written notice, cancel your tenancy and refund your deposit of £250.00 together with any other payments of rent you may have made to Project Student. Please note your £250.00 deposit can take up to 14 days to be returned into your nominated bank account.

CANCELLING AFTER COOLING-OFF PERIOD HAS EXPIRED

If you wish to terminate your tenancy after the cooling-off period (after either the relevant 14 day or 3 day cooling off periods) there are some circumstances where you may be able to be released from your Tenancy Agreement.

To put in a cancellation request, please send an email or letter directly to: hello@projectstudent.co.uk. 

You may be able to cancel your tenancy if you are outside of the cooling off period/s if the following applies:

You are unable to obtain a visa.

You have failed to achieve the grades to start your University course for this academic year. 

You are studying in and alternative city where a Project Student accommodation is unavailable.

The course you are to study has been cancelled.

You have deferred your University entry for this academic year. 

You have been evicted from University for this academic year.

You have voluntary withdrawn from University for this academic year.

If any of the above situations apply to you then you, then please email hello@projectstudent.co.uk explaining the reason you need to cancel. We will also require official written evidence from your place of Education, UCAS or Visa/Embassy to Project Student within 7 (seven) calendar days of you being notified or the decision being published or reached. 

If sufficient evidence is provided to our satisfaction, you will be eligible for release from the Tenancy Agreement and Project Student will return your £250.00 deposit together with any other payments of rent you may have made to Project Student. If your application to be released from your contract has been approved, but your contract has already commenced with Project Student, then you will be liable for all the rent owed up until the date you provided evidence in writing to Project Student.