Year-round Halls of Residence: Cancellations received less than 4 weeks prior to arrival will incur a cancellation charge of 4 weeks, plus booking fee. For bookings of 13 weeks or more, once confirmed, cancellations received will incur a cancellation charge of 4 weeks, plus booking fee, and there will be no refund for cancellations received less than 4 weeks prior to arrival.
Summer Halls of Residence: Cancellations received less than 4 weeks prior to arrival will incur a charge of 4 weeks or equivalent to whole stay for shorter bookings.
Apartment/House Shares: Cancellations received less than 4 weeks prior to arrival will incur a cancellation charge of 4 weeks, plus booking fee.
Homestays: Cancellations received less than 1 week prior to arrival will incur a cancellation charge of 1 week, plus booking fee.
Note: Until further notice, a full refund will be provided if cancellation is:
due to a Covid-19 travel ban, imposed by any government or government institution, e.g. the FDCO, which is in effect on the day of arrival and which prevents the client from getting to their accommodation in the UK;
due to a course of study/internship programme that the client has booked (and has been confirmed) to attend for a substantial period* during their stay at the accommodation, being cancelled by the course of study/internship programme provider altogether;
due to a course of study/internship programme that the client has booked (and has been confirmed) for a substantial period* during their stay at the accommodation, being altered by the course of study/internship programme provider such that it is no longer available to be attended 'in person' and proceeds online only.
A refund will not be provided if the cancellation is due to a disinclination to travel on the part of the client, e.g. the course of study/internship programme provider offers both in-person and online attendance and the client chooses to not attend, or only attend online.
* a substantial period is considered to be for more than 70% of the period booked to stay in the accommodation. e.g. for a 10 week accommodation booking, attendance on the course of study/internship programme is for 7 or more of these weeks.
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