St Mary's Newcastle

Cancellation cooling off period(s)

If you choose to cancel your booking with Cloud Student Homes, you have 7 calendar days acer signing your AST to do so.

If you made your booking fewer than 7 calendar days before your AST start date you may cancel your booking up until the day prior to your tenancy start date, without incurring penalty.

You may request to cancel your booking by sending an email to the landlord or contacting your property management team.

We will refund your deposit within 10 working days of accepting your cancellation. International bank transfers can take longer to process funds and incur a transfer fee.

Cancellations after the cooling off period(s)

Any requests outside the above period will require you to find a student to replace you, who in turn will need to complete the AST and paid their deposit via StuRents. Once they have passed the 7 day cool off period you will be released from the tenancy.

Cancellations after you have moved into the accommodation

You must speak to your local Property Manager if you are thinking about leaving your accommodation. If you do decide to leave your accommodation during your contracted term, the landlord may agree to release you from your contract, providing the conditions set out below are met: 

• You find a suitable replacement (who must be enrolled as a full-time student at a local university or college) to take a new tenancy agreement for your room for the remaining period of your contract.

• The incoming tenant must sign an AST with the landlord, providing the relevant requested documents, and where relevant also providing a suitable UK Guarantor.

• Refunds due will not be processed until the incoming tenant taking over the contract has signed the AST, paid and moved into the accommodation

Please note that you will be charged for the length of stay you occupied the room, and for any different in rental amount between yourself and the replacing student (if applicable).

If you fail to find someone to take over your tenancy, you and your guarantor (if applicable) will be responsible for paying the full rent until the end of your contracted time at the accommodation.