Discovery Heights

No Visa No Pay

If you don't get your visa to come and study in the UK, you must send us the visa application rejection letter within 48 hours of receiving it. This policy is valid until 1 September 2025.

No Place No Pay

If you fail to gain the required qualifications and are not accepted into the University, you need to send us the university rejection letter, or proof that the exam results don’t meet the requirements of the university. You must send us the proof documents within 48 hours of receiving them. This policy is valid until 1 September 2025.

Please send your request and the supporting official documents to the respective schemes email. Should you fail to provide the necessary information within 48 hours, the amount equal to the lesser of (i) the Advance Rent and (ii) the amount equivalent to one week’s License Fee will be retained as a cancellation fee.

If you are a resident of the following properties, you are required to pay a Holding Deposit to secure your booking,

• Leeds - Asa Briggs House

• Sheffield - Sharman Court

• Southampton - Hampton Square

Holding Deposit - Cancellation Policy (England)

Once you have paid your Holding Deposit and you have been allocated a room, then should you decide to cancel then the Holding Deposit is non-refundable. If you have paid the holding deposit and the license agreement has been accepted by

both parties then you will be held to the terms of the license until a replacement licensee is found.

If you rebook a room for a subsequent year and your deposit is carried forward, and then you decide to cancel this booking then the deposit will be withheld.

If you are a resident of the following properties, you are required to pay an Advance Rent to secure your booking,

• Bristol - Culver House, Transom House

• Huddersfield – Firth Point, Saw Mill, Snow Island

• London – Bernard Myers House, Sunlight Apartments

• Plymouth – Alexandra Works, Central Point, Discovery Heights, St Teresa House, St Thomas Court

• Sheffield – Central Quay

Advance Rent - Cancellation Policy (England)

Once you have paid your Advance Rent and you have been allocated a room, then should you decide to cancel then the amount equal to the lesser of (i) the Advance Rent and (ii) the amount equivalent to one week’s License Fee is non-refundable.

If you have paid the Advance Rent and the license agreement has been accepted by both parties then you will be held to the terms of the license until a replacement licensee is found.