Telephone House

25/26 Academic Year

Unless you have booked a Clearing Room (see special cancellation terms for Clearing Rooms below) you can cancel free of charge if you are within your cooling off period; your cooling off period is 5 days from the date of booking, for bookings made until 27th May 2025, and 48 hours for bookings made on or after 27th May 2025.

You can also cancel free of charge under the below additional policies:

"No Place, No Pay"

If you are declined a place to study at a university located in the same city as your Vita Student accommodation, you may cancel and obtain a full refund, unless:

·You are declined a place for any reason other than not meeting the academic requirements to obtain a place (including, but not limited to, academic or other misconduct, financial reasons, your place being revoked or withdrawing from your application or course)

·You did not complete all necessary steps required by your university to complete your application in time

·The Occupation Period outlined in your Licence Agreement has begun.

If you are initially declined a place to study at university, or progress into the next academic year, you must immediately notify Property Supplier if you intend to appeal the decision. Property Supplier will confirm to you whether you will continue to benefit from this additional policy during and subsequent to your appeal being made.

"No Visa, No Pay"

If you are declined a Visa to study in the UK, by UK Visas and Immigration, you may cancel and obtain a full refund if notice is provided to Property Supplier before 16th August 2025, unless:

·You did not complete all necessary steps required by UKVI to complete your visa application

·Your university was unable to issue you with a CAS Number to obtain your visa owing to you not completing all necessary steps to complete your application to study.

Under both additional cancellation policies:

·You have NOT submitted a cancellation request before (throughout the duration of this Licence Agreement) that we have declined for any reason.

·You must supply suitable proof to Property Supplier in writing within 48 hours of being made aware of the change in circumstances and Property Supplier may request additional information to support your cancellation request to satisfy Property Supplier of the circumstances of your request.

·If at any point you have checked in to your Accommodation, you are unable to cancel your Agreement free of charge and must find a replacement student.

Should you need to make a request to cancel your accommodation under any of the above policies, you should send your request in writing (with supporting evidence attached) to the required email address of Property Supplier Customer Engagement team.

Once you have booked and your cooling period has elapsed, you are bound into a legal licence agreement which requires you to pay for the full period of the licence agreement. Property Supplier suggest if you are unsure about exam results, receiving your visa or other condition on you attending University that you contact them to discuss via phone call.

If your cancellation request is accepted for one of the above reasons, any Advance Licence Fee Payment will be fully refunded to the account from which it was paid.

Clearing Room Cancellation Policy

There is no cooling-off period for our Clearing Rooms.

You can only cancel free of charge in line with the "No Place, No Pay" policy above.

Outside of these terms, in order to cancel you must organise a replacement student to take over your contract and take over the liability for the License Fee (and you will still be responsible for all payments until a replacement is found). For the avoidance of doubt, if at any point you have checked in to your booking, you are no longer eligible to cancel free of charge and must find a replacement student.

If your cancellation request is accepted for one of the above reasons, any Advance Licence Fee Payment will be fully refunded to the account from which it was paid.

Can I leave early and get the remainder of my license fee back?

Unfortunately, you are committed under the license period to pay the full license fee. Property Supplier may have a waiting list of people that would like to take over your booking which would then relinquish you from your contract. Property Supplier cannot refund your license fee until a replacement is found to take over your booking.