LIV Student Sheffield

Cancellation cooling off period(s)

If you choose to cancel your booking with us, you will have 7 calendar days after signing your Tenancy Agreement to do so.

If you made your booking fewer than 7 calendar days before your Tenancy Agreement start date, you may cancel your booking until the earlier of (a) 7 calendar days after signing your Tenancy Agreement, or (b) the date the Tenancy Agreement commences. You may not cancel once your tenancy commences.

For bookings made after the 1st August:

If you made your booking fewer than 3 calendar days before your Tenancy Agreement start date, you may cancel your booking until the earlier of (a) 3 calendar days after signing your Tenancy Agreement, or (b) the date the Tenancy Agreement commences. You may not cancel once your tenancy commences.

You may request to cancel your booking by sending an email together with any supporting documentation you wish to use as grounds for cancelling.

We will refund your deposit where applicable within 7 calendar days of accepting your cancellation. International bank transfers can take longer to process funds and incur a transfer fee.

Cancellations after the cooling off period(s)

You will not be eligible to automatically cancel your booking after your cooling off period has ended. You and your Guarantor (if applicable) will be required to meet the obligations set out within your Tenancy Agreement, or to find an eligible replacement tenant for your Tenancy Agreement.

Termination of your Tenancy Agreement you have moved into the accommodation

We hope you speak to our local property manager if you are thinking about leaving your accommodation. If you do decide to leave your accommodation during your contracted term, the landlord may agree to release you from your contract, providing the conditions set out below are met:

You find a suitable replacement (who must be over 18 and enrolled as a full-time student at a local university or college) to take a new Tenancy Agreement for your room for the remaining period of your contract.

The incoming tenant must enters into a Tenancy Agreement with us, providing the relevant requested documents, and where relevant also providing a suitable Guarantor.

Refunds due will not be processed until the incoming tenant taking over the contract has signed the Tenancy Agreement, paid, and moved into the accommodation. If you fail to find someone to take over your tenancy, you and your Guarantor (if applicable) will be responsible for paying the full rent until the end of your contracted time at the accommodation. You will also remain liable for the rent payment until the new tenant’s Tenancy Agreement starts.

Cancellations by the Landlord

Our terms and conditions require you to sign your Tenancy Agreement within the period specified on your electronic Tenancy Agreement.

If you and your Guarantor (if applicable) fail to sign your Tenancy Agreement within this timescale, your Tenancy Agreement may be cancelled. We retains its right to cancel your Tenancy Agreement should you fail to provide a suitable Guarantor for your tenancy on more than 2 occasions.

If for any reason we are not able to offer you accommodation once your Tenancy Agreement is fully signed, we will contact you as soon as possible detailing the reasons why, or offering an alternative solution on terms sufficiently similar than the ones already agreed upon. If we cannot offer a suitable alternative, we will refund all monies paid to us.